Feedback

We value and encourage your feedback, as this helps us to improve the quality of our service. You are welcome to provide feedback by speaking with any staff member, however we also have a number of alternative ways in which you can provide feedback.

A questionnaire is available for inpatients and is provided in the admission folder in patient rooms. All patients are encouraged to complete the form, and all comments are strictly confidential.

We also run quarterly consumer focus groups to obtain your opinion on topical issues to improve our service provision. If you are interested in participating, please inform a staff member.

The hospital Patient Liaison and executive team are available, should you wish to discuss any issues or concerns which arise while at Donvale Rehabilitation Hospital. The Patient Liaison, Carol Lerk, can also be contacted via LerkC@ramsayhealth.com.au or via phone (03) 9841 1400.