Accessing your Medical Record

Request for Release of Information

In accordance with the Health Records Act 2001 patients can request to access information from a medical record.

Once your application form has been received, a search will be conducted for the information you seek.

Under the Health Records Act 2001 Donvale Rehabilitation Hospital has 45 days to provide the requested information.

There are costs involved in providing this information and an invoice will be sent once an initial request is made. These are in accordance with the Health Record Regulations 2023.

Fees & Charges (excl.GST):

• Administration Fee $40.80
• Registered Post $ As per Australia Post
• Photocopying $0.20 per page
• Scanning $0.10 per page
• Retrieval from secondary storage (if applicable) $19.60

Should you wish to make an application to access a medical record, please complete the application form and post it together with a photocopy of photo identification (such as your driver licence or passport) to:

Donvale Rehabilitation Hospital
Attn: Privacy Officer
1119 Doncaster Road
DONVALE VIC 3111

Alternatively, you may scan and email the completed form and photo identification to: medrecords.DRH@ramsayhealth.com.au

For further information, please contact the Privacy Officer on 03 9841 1404 or medrecords.DRH@ramsayhealth.com.au